Exceptions to Our Return and Refund Policy

Please note the following exceptions to our return and refund policy:

  • Discounted Items: All discounted items are final sale and cannot be returned or exchanged.
  • Condition of Returned Items:
    • Returned items must have tags attached and be returned in their original product packaging.
    • Items must show no visible signs of wear, use, or damage.

Steps to Initiate a Return

To initiate a return, please follow these steps:

  1. Submit a Request: Reply to your order confirmation email and specify which products you wish to return.
  2. Print a Shipping Label: After your return request is approved, you will receive a prepaid return shipping label via email. Print the label provided.
  3. Ship the Items: Pack the items securely in their original packaging and use the prepaid shipping label to send them back to us.

Additional Information

Here are a few important details regarding returns and refunds:

  • Processing Time: Refunds, replacement products, or store credits are typically processed within [insert timeframe, e.g., 7–10 business days] after we receive your return.
  • Shipping Fees: Customers are responsible for [insert policy, e.g., paying return shipping fees or only if not using the prepaid label].
  • Restocking Fees: A restocking fee of [insert amount or percentage, if applicable] may be applied to certain returns.
  • Lost or Damaged Returns: If a returned item is lost or damaged in transit, please contact our customer service team immediately for assistance.

Contact Us

For any questions or further assistance regarding returns, please feel free to reach out:

  • Email: 
  • Phone: 
  • Hours of Operation: [insert hours, e.g., Monday–Friday, 9 AM–5 PM]

We’re here to help and ensure your satisfaction with your shopping experience.

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